Terms and Conditions

About us
It has been said that one does not have to die to go to heaven … You can simply book into Karkloof Safari Spa. Nominated Best Luxury Safari Spa in the World as well as Gala Magazines Best International Luxury Hotel Spa Resort, Karkloof Safari Spa is a place of healing, inspiration and luxurious indulgence. Guests are offered a blend of world-class facilities, 7 Star comforts and an authentically African wildlife experience. Karkloof Safari Spa gives guests the gift of time by allowing them to decide when they would like to engage in various activities (Game Drives / Fishing / Spa Treatments / Hikes etc) or when they would like to enjoy their meals. Schedules are not imposed on guests, presenting them with the freedom to do what they choose, when they choose. The experience is tailor made to fit guests’ preferences – an escape of unparalleled excellence awaits.
 
Unique selling points include
• Check in from 08h00
• Check out is at 20h00
• All meals included (no set times – it’s up to you when you eat)
• Vegetarian options offered at all meal sittings
• All beverages included (Including Premium Brands, excluding French Champagne)
• Unlimited Spa Treatments during your stay
• All game & nature activities included
 
Use of Site
The user may only use this site to browse the content, make legitimate purchases and shall not use this site for any other purposes, including without limitation, to make any speculative, false or fraudulent purchase. This site and the content provided in this site may not be copied, reproduced, republished, uploaded, posted, transmitted or distributed. ‘Deep-linking’, ‘embedding’ or using analogous technology is strictly prohibited. Unauthorized use of this site and/or the materials contained on this site may violate applicable copyright, trademark or other intellectual property laws or other laws.
 
Disclaimer
The contents of this site are provided “as is” without warranty of any kind, either expressed or implied, including but not limited to warranties of merchantability, fitness for a purpose and non-infringement.
 
The owner of this site, the authors of these contents and in general anybody connected to this site in any way, from now on collectively called “Providers”, assume no responsibility for errors or omissions in these contents.
 
The Providers further do not warrant, guarantee or make any representation regarding the safety, reliability, accuracy, correctness or completeness of these contents. The Providers shall not be liable for any direct, indirect, general, special, incidental or consequential damages (including without limitation data loss, lost revenues and lost profit) which may result from the inability to use or the correct or incorrect use, abuse, or misuse of these contents, even if the Providers have been informed of the possibility of such damages. The Providers do not assume any obligation or responsibility whatsoever.
 
The use of these contents is forbidden in those places where the law does not allow this disclaimer to take full effect.
 
Our Rights
We reserve the right to:
1. modify or withdraw, temporarily or permanently, the Website (or any part of) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or
 
2. change these Conditions from time to time and the user’s continued use of the Website (or any part of) following such change shall be deemed to be the user’s acceptance of such change. It is the user’s responsibility to check regularly to determine whether the Terms and Conditions have been changed. If the user does not agree to any change to the Terms and Conditions then the user must immediately stop using the Website.
 
We will use our reasonable endeavours to maintain the Website. The Website is subject to change from time to time. The user will not be eligible for any compensation because the user cannot use any part of the Website or because of a failure, suspension or withdrawal of all or part of the Website due to circumstances beyond our control.
 
Privacy Policy
We are committed to protecting the user’s privacy. This privacy policy applies to all the web pages related to this website.
 
All the information gathered in the online forms on the website is used to personally identify users that subscribe to this service. The information will not be used for anything other that which is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.
 
The Site may collect certain information about the user’s visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which the user may access the Internet; the date and time of access of the Site; the pages that the user accessed while at the Site and the Internet address of the Web site from which the user linked directly to our site. This information is used to help improve the Site, analyze trends, and administer the Site.
 
We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that the user will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.
 
By using this website, the user records acceptance of our Privacy Policy. If the user does not agree to this policy, please do not use our site. Continued use of the website following the posting of changes to these Terms and Conditions will mean the user accepts those changes.
 
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology; however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
 
Third Party Links
In an attempt to provide increased value to our Users, we may provide links to other websites or resources. You acknowledge and agree that we are not responsible for the availability of such external sites or resources, and do not endorse and are notresponsible or liable, directly or indirectly, for the privacy practices or the content (including misrepresentative or defamatory content) of such websites, including (without limitation) any advertising, products or other materials or services on or available from such websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such content, goods or services available on such external sites or resources.
 
Product availability
Lead time is dependent on the availability of rooms. Should we have rooms available, confirmation will be emailed the same day provided payment is validated/received before 1800 hours.
 
Delivery Policy
When you wish to make payment for a booking with us, legal obligations arise and the right to refund of monies charged to a credit card or paid in any other way agreed by us, is limited by our Terms & Conditions. You must not make any payment for your booking through this site unless you understand, agree to and accept all our Terms and Conditions. Once payment is made for the booking, you are deemed to have read, understood and accepted the Terms and Conditions for such booking payment. If you have any queries please contact us before making any payment for any service through
this website.
 
Refunds/returns Policy
Karkloof Safari Spa reserves the right to charge the following cancellation fees on cancellation of reservation/s. Karkloof Safari Spa will have the right to cancel a reservation should payment conditions not be adhered to. Payment due dates will be advised by our Reservations Department.
 
INDIVIDUAL 30 days or less cancellation: 100% Cancellation Fee between 31 – 40 days cancellation: 50% Cancellation Fee Should a reservation be changed to a later date i.e. cancelling initial dates, the guest/s need to change to a date within 30 days of the original date in order to avoid Cancellation Fees.
 
GROUPS Bookings are classified as a Group when reserving 5 suites or more
less than 30 days cancellation: 100% Cancellation Fee
between 31 – 60 days cancellation: 50% Cancellation Fee
between 61 – 90 days cancellation: 20% Cancellation Fee
 
Disclosure of outlet country at time of payment
South Africa
Standard Bank
 
Payment Options and Pricing
All transactions will be processed in South African Rands (ZAR). Karkloof Safari Spa reserves the right to change pricing at any time without prior notice.
 
Credit Card
We accept MasterCard and Visa credit cards. If you do not have a credit card please utilise one of the other payment options, or simply log off and return to the site at a later time to complete your booking.
 
EFT (Electronic Fund Transfer)
Select the option to pay via EFT. You will then have to nominate Skema Holdings (Pty) Ltd T/A Karkloof Safari Spa as a beneficiary on your internet banking and use the unique booking number in the reference line for your payment.
 
Banking Details:
Bank         : SBSA – Durban
Branch No.   : 040026
Account Name : Skema Holdings (Pty) Ltd T/A Karkloof Safari Spa
Account No.  : 050079697
Account Type : Current
 
Direct Deposit
You may pay for your booking through a direct deposit. It’s exactly the same as doing an EFT payment, except you’ll have to go into your bank and physically make your direct deposit there. Please fax through your deposit slip to us on (086) 635 9331 to ensure your payment is confirmed and make sure your booking is secured.
 
Banking Details:
Bank         : Standard Bank – Durban
Branch No.   : 040026
Account Name : Skema Holdings (Pty) Ltd T/A Karkloof Safari Spa
Account No.  : 050079697
Account Type : Current
 
For more information about how to make bookings and other payment options, please contact our Reservations on Tel + 27 33 569 1321 or email – reservations@karkloofsafarispa.com
 
Security Policy
1.Virtual Card Services process all credit card transactions. All credit card transactions are 128 bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.
 
2.Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.
 
3. The Merchant does not have access to credit details.
 
4. Virtual Card Services continually reviews and enhances its security in line with technological changes.
 
Monitoring
We have the right, but not the obligation, to monitor any activity and content associated with the Website. We may investigate any reported violation of these Terms and Conditions or complaints and take any action that we deem appropriate (which may include, but is not limited to, issuing warnings, suspending, terminating or attaching conditions to your access and/or removing any materials from the Website).
 
Law
These Terms and Conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose Courts will have exclusive jurisdiction in any dispute, save that we have the right, at our sole discretion, to commence and pursue proceedings in alternative jurisdictions.
 
Updating of these Terms and Conditions
We reserve the right to change, modify, add to or remove from portions or the whole of these Terms and Conditions from time to time. Changes to these Terms and Conditions will become effective upon such changes being posted to this Website. It is the user’s obligation to periodically check these Terms and Conditions at the Website for changes or updates. The user’s continued use of this Website following the posting of changes or updates will be deemed agreement by the user to abide by and be bound by these Terms and Conditions, including such changes or updates.
 
Consent
The user understands and accepts that all the designs and trademarks are registered to Karkloof Safari Spa. The user undertakes not to copy/duplicate the trademarks and designs directly or indirectly in any way and understands the legal implications thereof. Should the user be found to be in violation of this agreement, the user accepts that it will be held liable for all legal costs incurred by Karkloof Safari Spa for any legal action deemed necessary against the user to protect the intellectual property of Karkloof Safari Spa.
 
Contact Details
Otto’s Bluff Road, Pietermaritzburg
PO Box 647, Msunduzi, 3231
reservations@karkloofsafarispa.com
+27 33 569 1321
+27 86 635 9331
 
A copy of the ECT Act is available at http://www.polity.org.za/pol/acts/2002.

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