Spa Etiquette

Escape to nature for an all encompassing experience

A Cover Charge Of R250, Which Includes Use Of Our Hydrotherapy And Spa Café facilities Is Applicable If The Cost Of Treatments Booked Is Below R1,850-00.

    All Spa Packages include the following:

  • Use of the Spa hydro therapy facilities (Roman Bath, Kneipp Pools, Sauna’s, Steam Rooms, Jacuzzi)
  • Use of luxury gowns during the day.
  • Unlimited light meals and snacks throughout the day.
  • Organic Herbal Tea’s
  • Specialist coffee’s (Cappuccino, Espresso, Latte)
  • Fruit Smoothies
  • Herbal infused iced tea’s
  • Use of the reflections rest lounge.

Spa Etiquette

Surrender, Relax, this is time reserved especially for you. Trust your therapist, you are in the best hands, revel in your treatment and know that you deserve this healthy interlude.


Please keep conversations in the Reflection room and treatment areas at a low volume.


Organic focus and environment awareness is part of our foundation and ethos. Our intention is to provide you with a natural, chemical free environment; skin care products that provide you with the best that nature has to offer and knowing hands to guide you on a path of well-being.


We would like to customise your treatment to the finest detail of you preference. Please complete our ( My Essence ) consultation card prior to your treatment to guide us in our product and treatment selection. All aspects of treatment can be modified to your taste: amount of light, room temperature, and whether or not you choose to have a conversation or enjoy the treatment in silence. If you want the therapist to give you a deep massage, or be gentler, let him or her know. Also, feel free to ask questions. Your therapist will enjoy knowing your thoughts and clarifying any issues you may have. If any part of your experience is unsatisfactory, first tell the therapist. If the response isn’t helpful, speak to a supervisor.


Please inform us should you prefer either a male or female therapist, don’t hesitate to let your choice be known. Also, if you have enjoyed the services of a particular therapist on a prior visit, feel free to request that person.


Your preferred treatment time is important to us and we do recommend that you book as far in advance as possible.


If you need to cancel an appointment we ask that you please do so at least 24 hours in advance. And then keep the 100%
cancellation fee on all treatments. We greatly appreciate your co-operation and understanding.


Be sure to mention any medical conditions when you book your Spa day. Certain treatments may not be advisable for you. Also, tell the therapist if you’re wearing contact lenses before you have a facial.


We do recommend that you try to stay out of the sun and avoid alcoholic beverages on the day of your treatment. Also refrain from physically demanding endeavour after a Spa appointment; rather soak up the after glow of Spa going.


On arrival at the Spa, your Spa host will take you on a guided introduction of our facilities to ensure you are familiar with the diverse offering.
The tour will acquaint you with your surroundings and introduce you to the complimentary Spa facilities.


Before entering a soaking pool, swimming pool, or whirlpool, always shower. When enjoying the sauna or steam, always sit on your towel and wear the slip on shoes provided by the Spa.


On arrival you will be provided with a luscious Spa robe and slip-on shoes. Traditional Thai massages are done fully clothed in pure cotton Thai attire provided by us. Swimsuits are required in all public areas. However, facilities in the change rooms, such as the sauna and steam-rooms may be enjoyed either in a bathing suit or with no clothing at all.


Daily attire is very casual, with the emphasis on comfort. In addition to a swimsuit, we suggest you bring light workout clothes, warm up suits and comfort wear for after your treatments. Deep relaxation will cause your body temperature to drop. Jewellery should be left in the locker provided in the Change room.


In order to avoid all worries and stress leave all jewellery and valuables in the locker provided in the change room and don’t bring them to the spa.


If you must shave, do so at least two hours before your scheduled appointment,particularly if you’re a man receiving a facial or a woman receiving any kind of scheduled bodywork.


Try not to eat for at least an hour before a treatment, and avoid the consumption of alcohol on the day of a treatment. Drink plenty of water before and afterward, especially if you plan to enjoy heat therapy.


Our Spa Café, Greens and Teas, provides healthy and nutritious meals, included in your day package. Please let us know if you have any dietary preferences. Our food philosophy is as organic, wholesome and in season as possible and healthy – and possibly enlightening experience.


With improved health as a goal we support a smoke free environment and want you to benefit from our pure unpolluted air, a treatment in itself. Guided breathing exercises are available on request.


Scholars from the age of 16 are welcome when accompanied by an adult. This is for safety as well as the impact on the comfort and relaxation of others.


We prefer them wild…As a wildlife conservancy we do not allow any pets.


Leave phones and pagers at home or in the locker provided in the change room or turn them off before entering the Spa.


Gratuities are not included, about 10 percent is customary, but you may of course leave more or less, depending on the quality of the service and entirely at your own discretion. Gratuities will be shared amongst the entire team unless you specifically mention an individual.